Softfront CRM Solution

CRM Application & Solutions Overview

Soffront offers an integrated CRM solution spanning the marketing, sales and service functions. The Soffront CRM application is completely web-based (zero foot print web client) and can be deployed in days. Soffront provides the CRM software products, the services and the support to make your CRM initiative successful.

Soffront offers the advantage of Experience, Technology and Focus with an integrated Mid-market CRM solution. The Soffront CRM application is comprised of Marketing Automation, Sales Automation, Customer Support, Employee Support, Defect Tracking, Knowledge Management, Order Processing, Asset Management, CRM Portal, Mobile CRM and more.

Marketing Automation

Marketing is an investment to build, grow and consolidate business. The marketing organization is always under pressure to deliver more with less. More so, in these challenging economic times.

Sales Force Automation (SFA)

Sales is the bloodline that keeps your company going. The need to build a more effective and efficient sales organization need not be reiterated.

Customer Service Software

Increasingly companies are looking at their customer support organization as a source of competitive advantage. Providing consistent world-class service is a challenge. With the advent of the Internet, customers expect such service, 24 hours a day 7 days a week, across all channels including Web, Email, Chat and Telephone.

Employee Support Software

Soffront Employee Support solution focuses on the crucial element behind every customer interaction – employee. Effectively address employee IT support inquiries. Manage the assets used by the employees – IT assets and non IT assets – through their entire lifecycle from acquisition to retirement.

Soffront Defect and bug Tracking

Soffront Defect Tracking is a web-based defect and bug tracking solution to track product defects and manage product enhancement requests. Follow your defect resolution process and work the defect from initiation to closure. Enhance product quality and customer satisfaction. Avoid redundant work, increase productivity, compress the product release cycle, make releases in time and accelerate the speed to market. With Soffront Defect Tracking, you know where every defect stands in the resolution process and can be sure that no defect slips through the cracks.

Soffront Knowledge Management

Soffront Knowledge Management is a fully Web-based self-help and knowledge management software. The product provides:

• Knowledge base and self-help to your customers, partners and employee
• Leverage it for sales, marketing, customer support, employee support and defect tracking applications.

A Knowledge Management platform for employees and partners to build and share knowledge

Soffront Order Processing

Order Processing -- capturing, streamlining and fulfilling orders -- is the critical link between front-office and back-office business processes. Soffront Order processing provides a complete 360 degree view of customer, quote, order, purchase, pricing, and shipping information. It fully automates the sales order process to significantly improve order fulfillment, retain and attract customers and boost service levels.

Soffront Asset Management Software

Manage your organization’s IT or fixed assets through the entire lifecycle, from acquisition through retirement, with the Soffront Asset Management solution. Reduce IT or fixed asset related expenses and enhance employee/asset productivity. Streamline disaster recovery and asset disposal plans. Mitigate the effects of software license compliance audits.

CRM Portal

The Soffront CRM Portal is a container that aggregates multiple applications in a single portal interface. The portal features application gadgets that act as the doorway to Soffront CRM applications and other applications like Accounting, ERP etc. Providing access to such a wide array of applications through a single interface enhances the productivity of the user.

Softfront Mobile

Soffront Mobile Solution extends Soffront CRM to the field by providing mobile access to critical business information. This mobile read-write access is provided through a laptop, a handheld or a mobile phone. Leverage Soffront Mobile for your sales and support functions.